There are three different ways you can order from Active Brains Busy Hands :-
1. You can download our order form, print it off, fill it out and post it to us. Click here to download the Order Form.
2. You can fill in our Online Order Form. When you click on the Send button on the form, details of your order are sent to us. We then contact you to verify the order and to advise you of your payment options. Click here to go to the Online Order Form page.
3. You can use our Online Shopping Cart which is built in to all of our product pages - and pay for your order via PayPal.
SHIPPING in AUSTRALIA
Goods sold by Active Brains Busy Hands are shipped within Australia via Australia Post. Orders are shipped only after full payment has been received by Active Brains Busy Hands. All fully paid orders will be shipped out by the next business day. The delivery time for each order varies from area to area and can be anywhere up to 10 working days (Western Australia, Northern Territory).
For local deliveries to Bomaderry, Nowra and the Bay and Basin area, shipping is free if you order via our Online Order Form or mail Order Form. For the rest of Australia we charge a flat fee for all orders of $9.95.
SHIPPING outside AUSTRALIA
The surcharge for deliveries outside of Australia will vary for different countries. It will also depend on the order volume and order value. For orders to delivery addresses outside of Australia please contact us for a customized quote for your country.
Any taxes, customs duty and/or other charges which may be charged by the country where the goods are delivered, are the resposibility of the customer.
Problem Resolution
In the event that an item cannot be supplied immediately, we shall notify you and give you an estimated time of delivery. If this later delivery time is not suituble for you, you have the choice of:
1. a suitable alternative of your choice for the same value or
2. a full refund for that product(s).
In the event that an order fails to arrive within a reasonable period, please contact us. We will make every effort to track the goods and fill your order.
If products are damaged during shipping, please contact us by email or telephone. Any such claims must be made within 5 working days of receipt of products. Any freight costs incurred are not refundable and are the resposibility of the customer.
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